FAQ's
Frequently Asked Questions
Common questions and answers about the Roast-Tech at home coffee roasting machine and technology that allows for more precise, and flavorful roasts without any headaches.
How do I connect my roaster to Roast-Tech?
Connecting your compatible roaster to Roast-Tech is simple and does not require traditional Bluetooth pairing through your computer settings.
Before You Begin
Make sure:
Roast-Tech is installed on your computer
Bluetooth is enabled on your computer
The roaster is fully assembled
The roaster is plugged into a dedicated 120V outlet
The roaster is powered ON
First-Time Connection Steps
1. Open Roast-Tech
Launch the Roast-Tech software on your computer.
2. Turn On Bluetooth
Verify Bluetooth is enabled on your computer.
Important:
Do NOT attempt to pair the roaster through the Windows or macOS Bluetooth menu.
Roast-Tech uses Bluetooth Low Energy (BLE) and connects directly through the software.
3. Power On the Roaster
Turn on the compatible roaster and allow it to fully start up.
For best results:
Only power on one compatible roaster nearby during setup
Keep the roaster close to the computer during first connection
4. Start Device Detection
Inside Roast-Tech:
Open the connection screen
Select “Read Me” or “Connect”
The software will automatically begin scanning for compatible roasters
5. Select Your Roaster
Once detected, the software will display:
MAC Address
Firmware Version
Roast Count
Select the correct roaster to continue.
After Connecting
Once connected, you may:
Monitor live roast data
Create and send roast profiles
Save roast sessions
Adjust settings
Perform firmware updates (when available)
Important Notes
The roaster will NOT appear in your Bluetooth device list
This is normal behavior.
The connection happens entirely inside Roast-Tech.
If the connection drops during roasting
The roaster will continue operating using the last active settings or loaded roast profile.
The physical controls on the roaster will still function normally.
Troubleshooting Connection Issues
If Roast-Tech cannot find your roaster:
Try the following:
Restart Roast-Tech
Power cycle the roaster
Toggle Bluetooth OFF and back ON
Move the computer closer to the roaster
Disconnect other nearby compatible roasters
Restart your computer
Why doesn’t my roaster appear in my computer’s Bluetooth list?
This is normal.
Compatible Roast-Tech roasters use Bluetooth Low Energy (BLE), which works differently than traditional Bluetooth devices like headphones, speakers, or keyboards.
The roaster is detected and connected directly through the Roast-Tech software and does not require pairing through your computer’s Bluetooth settings.
Important
Do NOT attempt to pair the roaster through:
Windows Bluetooth Settings
macOS Bluetooth Settings
Third-party Bluetooth utilities
The roaster may not appear in those device lists, and this does not indicate a problem.
How Roast-Tech Connects
Once Bluetooth is enabled on your computer:
Open Roast-Tech
Power on the compatible roaster
Open the connection screen or select “Read Me”
Roast-Tech will automatically scan for nearby compatible roasters
Select the detected roaster inside the software
Why BLE Is Used
Bluetooth Low Energy (BLE) allows:
lower power consumption
faster automatic discovery
stable data communication
live roast monitoring and control
BLE devices often operate differently than standard consumer Bluetooth accessories.
If the Roaster Still Does Not Appear in Roast-Tech
Try the following:
Confirm Bluetooth is enabled on the computer
Restart the Roast-Tech software
Power cycle the roaster
Move the roaster closer to the computer
Make sure only one compatible roaster is powered on nearby
Restart the computer
What You Should See After Connection
Once connected inside Roast-Tech, the software may display:
MAC address
firmware version
roast count
connection status
This confirms the roaster has connected successfully.
What happens if the software disconnects during a roast?
If the Roast-Tech software disconnects, crashes, or the computer shuts down during an active roast, the roaster will continue operating using the last active settings or roast profile currently loaded on the machine.
The roast does NOT automatically stop when the software disconnects.
Important Safety Information
Coffee roasting should always be actively supervised.
Users should never rely on the software connection as a safety system or automatic shutoff mechanism.
The physical controls on the roaster remain active and operational during the entire roast.
If a Roast Profile Was Loaded
If a roast profile was previously sent to the roaster:
The roaster will continue following that profile
Timing and roast steps will continue normally
The cooling cycle will still activate at the end of the roast unless interrupted manually or the Auto Stop Function is activated.
If Roasting in Manual Mode
If roasting manually:
The roaster will continue using the last selected heat and fan settings
Onboard controls may still be adjusted directly on the machine
Emergency Cooling
If you need to stop or cool the roast immediately:
Press the physical COOL button on the roaster
The physical controls are always the primary emergency controls.
Common Causes of Disconnection
Software disconnects may occur due to:
Computer sleep mode
Bluetooth interruption
Closing the Roast-Tech software
Restarting the computer
Low system resources
Moving too far from the roaster
Recommended Best Practices
For the most stable connection:
Keep the computer near the roaster
Disable sleep mode during roasting
Avoid heavy Bluetooth device usage nearby
Keep Roast-Tech open during the roast
Supervise the roast at all times
How do I send a roast profile to the machine?
After creating or editing a roast profile in Roast-Tech, you must manually send the profile to the roaster before it can be used.
Changes are not transferred automatically.
Sending a Roast Profile
1. Connect the Roaster
Make sure:
the roaster is powered on
Bluetooth is enabled on the computer
Roast-Tech shows the roaster as connected
2. Open or Create a Profile
Inside Roast-Tech:
create a new roast profile
or open an existing saved profile
You may adjust:
roast steps
temperatures
fan settings
timing
automatic cooling behavior
other supported roast parameters
3. Select “Send to Roaster”
Once your profile is ready:
click the “Send to Roaster” button
Roast-Tech will transfer the active profile and settings directly to the connected machine.
Important
The roaster only stores one active profile at a time.
Sending a new profile replaces the previously stored profile on the machine.
How to Confirm the Profile Was Sent
After sending:
the software may display “On Roaster”
the active profile name may appear as connected or synced
the roaster is now ready to run the uploaded profile
If You Edit a Profile Later
Any additional changes require:
another “Send to Roaster” action
Editing a profile alone does not update the machine automatically.
What Happens If the Computer Disconnects Later?
Once the profile has been successfully transferred:
the roaster stores and runs the profile independently
the roast can continue even if the software disconnects
Troubleshooting
“Send to Roaster” is not working
Try the following:
verify the roaster is connected
restart Roast-Tech
power cycle the roaster
reconnect Bluetooth
try sending the profile again
Best Practice
Always confirm the correct profile has been sent before starting a roast.
Where do I find my serial number and MAC address?
The serial number and MAC address are located on the white product label attached to the underside of the roaster base.
What Information Is Included?
The label may include:
Serial Number
MAC Address
Model Number
Electrical Information
Certification Markings
Why Is This Information Important?
Your serial number and MAC address may be required for:
machine registration
software activation
firmware support
troubleshooting
warranty verification
customer support
MAC Address Format
The MAC address is a unique identifier assigned to your roaster’s Bluetooth hardware.
It is typically displayed as a series of letters and numbers separated by colons or dashes.
Example:
00:1A:7D:XX:XX:XX
Serial Number Format
The serial number is unique to your specific roaster and production batch.
It may include:
model identifiers
production information
manufacturing sequence numbers
Tips for Easier Setup
During registration or support requests:
double-check all characters carefully
avoid confusing:
O and 0
I and 1
B and 8
Taking a photo of the label can help prevent entry mistakes.
If the Label Is Missing or Damaged
Contact Roast-Tech support and provide:
proof of purchase
roaster model
approximate purchase date
photos of the machine if possible
Support may be able to assist with identification and registration.
Why is my machine not activating or registering?
If your machine is not activating or registering successfully, it is usually caused by incorrect information being entered or the machine not yet being activated in the Roast-Tech system.
Common Causes
Incorrect Serial Number or MAC Address
Double-check:
all letters and numbers
spacing and formatting
characters that may look similar such as:
O and 0
I and 1
B and 8
The serial number and MAC address must match the information assigned to your specific roaster.
Machine Not Yet Activated
Some machines may not appear immediately in the activation database.
This can happen if:
the production batch has not yet been uploaded
the machine was recently manufactured
the machine was recently shipped
the activation status has not yet been enabled
Wrong Model or Unsupported Machine
Only compatible Roast-Tech supported roasters can be registered through the Roast-Tech system.
Where to Find Your Information
The serial number and MAC address are located on the white label on the underside of the roaster base.
What to Do Next
Try These Steps
Restart the Roast-Tech software
Re-enter the serial number carefully
Re-enter the MAC address carefully
Confirm Bluetooth is enabled
Try the registration process again
If Registration Still Fails
Please contact Roast-Tech support and include:
proof of purchase
serial number
MAC address
roaster model
photos of the bottom label if possible
Support may manually verify and activate your machine if needed.
Important
Manual activation requests without proof of purchase may be delayed or denied.
Does Roast-Tech work on Mac and Windows?
Yes. Roast-Tech is designed to support both Windows and macOS systems.
Supported Platforms
Windows
Roast-Tech supports compatible Windows computers with:
Bluetooth capability
Supported operating system updates
Sufficient system permissions for Bluetooth communication
macOS
Roast-Tech also supports compatible Mac computers with:
Bluetooth enabled
supported macOS versions
Apple security permissions are enabled when prompted
Bluetooth Requirement
Both Windows and macOS systems must have:
Bluetooth enabled
Bluetooth Low Energy (BLE) support
Most modern computers include BLE support by default.
Chromebook Support
Chromebooks and ChromeOS devices are not currently supported.
This is due to:
operating system limitations
Bluetooth restrictions
application compatibility requirements
Virtual Machines & Emulators
Roast-Tech is not officially supported on:
virtual machines
emulators
remote desktop environments
Bluetooth communication may not function correctly in those environments.
Recommended Best Experience
For the best performance:
Keep your operating system updated
Use built-in Bluetooth when possible
Avoid older unsupported Bluetooth adapters
Keep the computer within close range of the roaster during operation
If Bluetooth Is Not Working
Try:
restarting the computer
updating Bluetooth drivers
toggling Bluetooth OFF and ON
restarting the Roast-Tech software
moving closer to the roaster
Future Platform Support
Additional platform support may be evaluated in future Roast-Tech releases.
How do firmware updates work?
Firmware updates are installed through the Roast-Tech software using firmware files downloaded from the Roast-Tech website.
Firmware updates may include:
performance improvements
bug fixes
feature additions
communication updates
compatibility improvements
Before Starting
Make sure:
the roaster is plugged into a stable power source
Bluetooth is enabled on your computer
the roaster is connected to Roast-Tech
the computer will not enter sleep mode during the update
Step 1 — Download the Firmware File
Go to the Roast-Tech website and download the latest firmware update file for your compatible roaster.
Save the firmware file to a location on your computer that is easy to find, such as:
Downloads folder
Desktop
Roast-Tech folder
Step 2 — Connect the Roaster
Open Roast-Tech and connect to the compatible roaster using Bluetooth.
Step 3 — Open Firmware Update
Inside Roast-Tech:
Open the Settings menu
Select “Update Roaster Firmware”
Browse to the firmware file you downloaded
Select the firmware update file
Step 4 — Install the Firmware
Once selected:
Roast-Tech will transfer the firmware to the roaster
the installation process will begin automatically
The update may take several minutes to complete.
Important Safety Warning
Do NOT:
unplug the roaster
close the software
restart the computer
disable Bluetooth
interrupt power during the update
Interrupting a firmware update may damage the firmware installation and could require factory recovery procedures.
During the Update
You may notice:
communication indicator activity
temporary disconnects
progress messages
automatic roaster restart behavior
This is normal.
After the Update
Once complete:
the roaster may restart automatically
Roast-Tech may reconnect automatically
the updated firmware version will appear in the software
If the Firmware Update Fails
Try:
restarting Roast-Tech
power cycling the roaster
reconnecting Bluetooth
running the firmware update again
If the roaster becomes unresponsive after a failed update, contact Roast-Tech support before attempting additional troubleshooting.
How do Roast-Tech software App (UI) updates work?
Roast-Tech software updates are downloaded directly from the Roast-Tech website and installed manually on your computer.
Software (UI/App) updates are separate from roaster firmware updates.
Updating the Roast-Tech Software
Step 1 — Download the Latest Version
Go to the Roast-Tech website and download the newest version of the Roast-Tech application for your operating system.
Step 2 — Close Roast-Tech
Before updating:
close the current Roast-Tech application
disconnect from the roaster if connected
Step 3 — Uninstall the Previous Version
Remove the older Roast-Tech application from your computer before installing the updated version.
This helps prevent:
version conflicts
outdated files
installation issues
Step 4 — Install the New Version
Open the newly downloaded installer and complete the installation process.
Once installed:
launch the updated Roast-Tech application
reconnect your roaster if needed
Will I Lose My Roast Profiles?
No.
Saved roast profiles, roast logs, and user data are stored in a separate Roast-Tech data folder on your computer.
Uninstalling the Roast-Tech application does NOT remove your saved profiles or roast history under normal uninstall procedures.
Important Notes
Do NOT manually delete the Roast-Tech data folder
Removing the data folder may permanently delete:
saved roast profiles
roast history
graphs
user settings
Backup Recommendation
For additional protection, it is recommended to periodically back up your Roast-Tech profile folder to:
external storage
cloud storage
another computer
Difference Between Software Updates and Firmware Updates
Software (UI/App) Updates
Installed on:
your computer
Used for:
interface improvements
new software features
graph updates
bug fixes
compatibility updates
Firmware Updates
Installed on:
the roaster itself
Used for:
machine behavior
communication updates
hardware functionality
roasting control improvements
Firmware updates are installed separately through the Roast-Tech software.
Can I still roast manually without the software?
Yes.
Compatible Roast-Tech roasters can still be operated manually using the onboard controls without the Roast-Tech software actively connected.
Manual Roasting Operation
The roaster can be used independently for normal roasting functions, including:
starting a roast
adjusting heat levels
adjusting fan levels
initiating cooling
monitoring the roast manually
No computer connection is required for basic operation.
Stored Roast Profiles
The roaster can store one active roast profile in internal memory at a time.
If a roast profile was previously sent to the machine:
the roaster will continue using that stored profile until a new one is transferred
sending a new profile replaces the currently stored profile
What Happens Without the Software Connected?
If Roast-Tech is not connected:
the roaster may still run the last profile loaded onto the machine
manual adjustments can still be made using the onboard controls
the roaster continues operating independently
Using Roast-Tech vs Manual Mode
Manual Mode
Manual roasting uses the physical controls directly on the roaster.
This allows users to:
roast without a computer
make live adjustments manually
operate the roaster as a standalone machine
Roast-Tech Connected Mode
When connected to Roast-Tech, users gain access to additional features such as:
roast graphing
profile creation
roast logging
live temperature tracking
automated profile control
firmware management
Important Safety Information
The physical controls on the roaster are always the primary controls for operation and emergency cooling.
Users should always actively supervise the roasting process whether using Roast-Tech or manual operation.
Best Practice
Always verify which roast profile is currently loaded onto the machine before starting a roast.
What should I do if something goes wrong during roasting?
If an issue occurs during roasting, immediately use the physical COOL button on the roaster to begin the cooling cycle.
The physical controls on the roaster are always the primary safety controls.
Situations That May Require Immediate Cooling
Press the COOL button immediately if:
smoke becomes excessive
bean movement stops unexpectedly
you smell burning or electrical odor
temperatures rise unexpectedly
the roast is progressing too quickly
you hear unusual sounds
the software disconnects and you are unsure of the roaster state
you simply want to stop the roast early
Important Safety Information
Coffee roasting should always be actively supervised.
Never leave the roaster unattended while operating.
Roast-Tech software is not a substitute for active monitoring and supervision.
Automatic Heat Protection Safeguard
Compatible Roast-Tech roasters include an automatic temperature safeguard system.
After the standard 3-minute cooling cycle is completed, the roaster may automatically restart the fan if:
the bean temperature probe reads above 140°F
or the internal temperature sensor detects temperatures above 140°F
This safeguard is designed to help reduce retained heat inside the roaster and assist with additional cooling.
This behavior is normal.
If the Software Disconnects
If the Roast-Tech software disconnects:
the roaster may continue running the last active settings or stored roast profile
the physical controls on the machine will still function normally
you can still press the COOL button at any time
If Bean Movement Stops
If the beans stop moving properly:
Reduce heat if needed
Increase fan speed if possible
Press COOL if bean movement does not recover quickly
Poor bean movement may increase the risk of scorching or overheating.
If Power Is Lost
If household power is interrupted:
the roaster will shut down
cooling airflow may stop
allow the machine to cool fully before restarting
Do not immediately restart a hot roaster without inspecting the roast chamber and bean condition.
General Safety Recommendations
Always:
operate on a stable, heat-resistant surface
keep the area well ventilated
clean chaff buildup regularly
avoid extension cords when possible
keep flammable materials away from the roaster
When to Contact Support
Contact Roast-Tech support if you experience:
repeated disconnects
overheating behavior
failed cooling cycles
abnormal fan operation
firmware issues
unexpected machine behavior
Include:
roaster model
firmware version
software version
description of the issue
photos or video if possible
Why did my roaster turn back on after the cooling finished?
This is normal behavior on compatible Roast-Tech roasters.
After the standard 3-minute cooling cycle is completed, the roaster continuously monitors internal temperature conditions.
If either:
the bean temperature probe
or the internal temperature sensor
detects temperatures above approximately 140°F (60°C), the roaster may automatically restart the fan to continue cooling the machine.
Why Does the Roaster Do This?
This safeguard is designed to:
reduce retained heat inside the roaster
help protect internal components
improve cooling consistency
reduce excessive heat buildup after roasting
The fan may cycle on and off automatically until temperatures fall below the programmed safety threshold.
Does This Mean the Roast Restarted?
No.
The roaster is not restarting the roast cycle or applying roasting heat.
Only the cooling fan operation may restart automatically as part of the temperature protection system.
Should I Unplug the Roaster?
No.
Allow the cooling process to complete normally before unplugging the machine.
Is This a Malfunction?
No. This is an intentional safety and temperature management feature built into compatible Roast-Tech roasters.
Important Safety Reminder
Always allow the roaster to complete all cooling operations before storing or leaving the machine unattended.
Still don't see an answer to your question? Reach out
If you have a more specific question about Roast-Tech, how it works, or if it is right for you, send us a message.
Email address
support@roast-tech.com
Call center
385-244-0413